WHEN WILL WE DISPATCH YOUR ORDER?
- We will dispatch your order within 1 – 2 business days after receipt and payment of the order.
- Check the payment methods and currencies here.
- We dispatch from the Czech Republic and do not process the orders during Czech bank holidays.
WHEN WILL YOUR RECEIVE YOUR ORDER?
- EU deliveries 5 - 14 working days
- US deliveries 10 - 21 working days
- other countries - generally 10 - 30 working days.
WHERE DO WE SHIP?
We ship worldwide.
WHAT ARE THE SHIPPING COSTS?
- within the Czech Republic – 5 EUR
- other countries – 17 EUR
- 19 USD – if you pay in USD and the delivery country is USA, Canada, Mexico, Australia, India and Israel. For details check the payment methods section.
WHICH CARRIER WE USE?
All orders outside the Czech Republic are sent using International Registered Mail and then handed off to the reciprocating mail service in the destination country. GymSwim is not responsible for duties, taxes, or any other fees that may be imposed by your country. Delivery is usually within 14 days, but may take longer because of custom delays. We are not responsible for lost or damaged orders. Lost or damaged orders will NOT be replaced or refunded. International Registered Mail is partly trackable (in the Czech Republic and when the order arrives in the destination country). We will send you the tracking code after we have dispatched your order.
RETURNS AND REFUNDS
The policy for returns and refunds you can find here.